Services

Referral Pathways

The IAMS can refer you to local allied health professionals and Specialists, many of whom bulk bill.

 

Appointments

Please ring 02 4229 9495 (Wollongong) or 02 4262 8777 (Dapto) for an appointment.  Every effort will be made to accommodate your preferred time.  Emergencies will always be given priority and our reception staff will attempt to contact you if the doctor has been called away.

Longer consultation times are available, so please ask our receptionist if you require some extra time.  Please inform the receptionist if the consultation is for more than one person.

Please let us know if you change your address or phone number.

 

After Hours Care Arrangements

If you have an urgent medical situation you should go to Wollongong Hospital or Shellharbour Hospital Emergency Department or call an ambulance on triple zero (000) or 112 from your mobile telephone.

You can also call the Wollongong Radio Doctor on: 02 4228 5522 who can provide you with a home visit from a doctor Monday to Friday 7.00pm to 6.00am and from 12 midday on Saturday to 6am on the following Monday.

 

Home Visits and Telephone Access

Home visits are available for regular patients whose condition prevents them from attending the centre. Doctors in the centre may be contacted during normal hours. If the doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call.  Your call will always be put through to the doctor in an emergency situation after being screened by a Registered Nurse.

 

Fees and Billing Arrangements

The Illawarra Aboriginal Medical Service bulk bills for all consultations. Please bring your Medicare Card and Health Care Card/Pension Card with you when attending your appointment.

 

Reminder System

Our service is committed to preventative health care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let us know at reception.

 

Management of Your Personal Health Information

Your medical record is a confidential document. It is the policy of the IAMS to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Please ask for a copy of our Privacy Policy document.

 

Your Rights

If you have a problem we would like to hear about it.  Please feel free to talk to your doctor or reception or ask to speak to the CEO. 

You may prefer to write to us, or use our suggestion box. We take your concerns, suggestions and complaints seriously.

All complaints are dealt with by the CEO.  You will receive a record of receipt of your complaint and your complaint will be dealt with within 10 working days.  You have the right to access independent support/advocacy.  A written report outlining the outcomes  and any resultant actions implemented from your complaint will be sent to you..  A record of the complaint will be kept in the CEO’s Complaints Register which is accessible only by approved staff.

If you wish to take the matter further and feel that you need to discuss the matter outside of the IAMS there are several options available including The Medical Registration Board, Australian Medical Association or Health Care Complaints Commission at:

Health Care Complaints Commission

Locked Bag 18, Strawberry Hills, NSW 2012
Telephone: 02 9219 7444
Regional Freecall Number: 1800 043 159

 

Services Available

The Illawarra Aboriginal Medical Service Aboriginal Corporation has many services available to its clients – both medically and community focused.

Please help yourself to our pamphlets detailing these services, or ask Reception for more information.

 

How You Can Actively Participate in Your Health Care Within the IAMS

  • Take part in decisions about your health and care
  • Ask questions and let staff know your concerns
  • Ask for information about your condition or treatments
  • Keep a list of all the medicines you are taking and bring it with you on your visits
  • Make sure you understand the medicines you are taking – ask questions
  • Get the results of any tests or procedures you have undergone
  • Talk about your options if you need to go into hospital
  • Make sure you understand what will happen if you need surgery or a procedure
  • Make sure you, your doctor and anyone else involved agree on what will be done for your health care
  • Before you leave hospital, ask for information about what you will need to do at home and let your doctor or Aboriginal health worker be aware.

Wollongong Services

Address 150 Church Street
WOLLONGONG NSW 2500
Postal Address PO Box 1161
WOLLONGONG DC NSW 2500
Telephone 02 4229 9495
Fax 02 4228 6153
Opening Hours 9am – 5pm
Monday to Friday
DENTAL 9am – 5pm
Monday to Friday
Telephone: 02 4229 9755
*Proof of Aboriginality Required*
Administration

Kane Ellis, CEO

Chief Financial Officer
Executive Assistant
HR Officer
Accounts/Payroll Officer
Reception

Doctors

Dr Rowena Ivers
Dr John Watson
Dr Tess Tonkin
Dr Rebecca Goodman
Dr My Huong San - GP Registrar





 

Health Services Team

Health Services Team Manager
Registered Nurses
Aboriginal Health Workers/Practitioners
Cancer Care Counsellor
Cancer Care Aboriginal Health Worker

Dental Service Team

Dental Services Team Manager
Dentist
Dental Therapist
Dental Assistants

Community Services Team

Aboriginal Mental Health Worker
Clinical Psychologist

 

Transport Service Transport Officers
Transport Officer & IT
Visiting service providers

Optometrist
Audiologist
Paediatric Audiologist
Diabetes Educator Nurse
Dietician for diabetes
Podiatrist
Psychiatrist
Pain and Anxiety Clinic


 

 

Dapto Services

Address 2/130 Princes Highway
DAPTO  NSW  2530
Postal Address PO Box 425
DAPTO  NSW  2530
Telephone 02 4262 8777
Fax 02 4262 8788
Opening Hours 9am – 5pm
Monday to Friday
Administration

Administration Manager
Administration Assistant


 

Doctors


 

Health Services Team
 
Community Services Team Community Services Team Manager
Family Workers
Aboriginal Mental Health Support Worker
 
Mental Health Social and Emotional Wellbeing Counsellor
Alcohol & Other Drug (AOD)

AOD Workers

Visiting Service Providers